
Warehouse Manager
- Farukh Nagar, Haryana
- Permanent
- Full-time
The B2C Warehouse Manager is responsible for overseeing daily operations of a warehouse handling direct-to-consumer distribution. This role ensures seamless order fulfillment, inventory accuracy, and efficient warehouse operations while meeting customer satisfaction goals and adhering to safety and compliance standards.Key Responsibilities:Operations Management:
- Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping.
- Implement and optimize processes to meet daily order fulfillment goals.
- Maintain accurate inventory records through regular cycle counts and audits.
- Collaborate with procurement and sales teams to forecast and manage stock levels.
- Supervise, train, and motivate warehouse staff, including pickers, packers, and inventory personnel.
- Manage shift schedules to ensure adequate staffing for peak times.
- Leverage warehouse management systems (WMS) to track inventory and orders efficiently.
- Ensure staff is trained on WMS and other relevant technology tools.
- Ensure all orders are fulfilled accurately and delivered on time to maintain high customer satisfaction.
- Address and resolve any order discrepancies or issues promptly.
- Enforce adherence to safety standards and regulations.
- Ensure the warehouse complies with local and federal labor and health laws.
- Monitor and report key performance indicators (KPIs), such as order accuracy, delivery speed, and inventory turnover.
- Use data insights to identify areas for improvement.
- Bachelor’s degree in supply chain management, business, or a related field (preferred).
- Proven experience 10+ years managing a B2C or e-commerce warehouse.
- Proficiency with WMS and inventory software.
- Strong leadership and problem-solving skills.
- Excellent communication and organizational abilities.