Client Trainer - Passkey, Learning and Development

Cvent

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 30 days ago
Job Description:Overview:Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
  • Deliver instructor-led and web-based training sessions to clients on Passkey products, ensuring clarity, engagement, and effective knowledge transfer.
  • Conduct needs assessments and front-end analysis to identify client training requirements and performance gaps related to Passkey.
  • Develop and maintain comprehensive training materials, including instructor guides, presentations, and e-learning content tailored to client audiences.
  • Serve as a subject matter expert (SME) on Passkey, staying current with product updates, features, and best practices.
  • Collaborate with Product Development and Client Services teams to communicate client feedback and requests for new features or training improvements.
  • Manage scheduling and logistics for client training sessions, ensuring timely delivery and adherence to service level agreements (SLAs).
  • Support ad-hoc training requests and provide ongoing client support to enhance product adoption and customer success.
  • Promote the value of training programs and serve as a trusted advisor to clients, building strong relationships and brand awareness for the Learning & Development team.
  • Participate in continuous improvement initiatives to enhance training delivery methods, including leveraging digital learning tools and AI where applicable.
Here's What You Need:
  • Graduate or have a master’s degree in any field
  • Proven experience in client-facing training roles, preferably in technology or SaaS product environments.
  • Prior knowledge of Event and Hospitality Management industry is highly desirable.
  • Excellent presentation, communication, and interpersonal skills.
  • Must have experience in designing, developing, and delivering training material, developing a training strategy.
  • Proficiency with training technologies and learning management systems (LMS).
  • Ability to analyze client needs and translate them into effective training solutions.
  • Comfortable delivering training in both virtual and in-person formats.
  • Strong organizational skills with the ability to manage multiple training sessions and priorities.
  • Passion for learning and development, with a commitment to helping clients succeed.
  • Experience working collaboratively with cross-functional teams.

Cvent