Team Member - Retention-Loan Against Property-Sales

• Build and maintain strong relationships with existing customers to ensure their continued satisfaction and loyalty.
• Identify opportunities to cross-sell and upsell additional loan products to customers, thereby increasing their loan portfolio.
• Monitor and analyze customer loan portfolios to identify potential risks and opportunities for growth.
• Collaborate with the sales team to develop targeted retention strategies and implement effective sales campaigns.
• Stay updated on market trends and competitor activities to ensure the bank's loan products remain competitive.
• Provide excellent customer service and support, addressing customer inquiries and concerns promptly.
• Maintain accurate records and documentation of customer interactions and loan portfolio details.
• Assist in the development and implementation of retention policies and procedures to enhance customer retention rates.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

• Bachelor's degree in Business, Finance, or a related field preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving and analytical skills, with the ability to identify opportunities for growth and improvement.
• Proficiency in Microsoft Office suite, especially Excel, for data analysis and reporting.
• Knowledge of loan products, including loan against property, is highly advantageous.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to changing market conditions and bank policies.
• A customer-centric approach and a passion for delivering exceptional customer experiences.

Kotak Mahindra Bank