Senior Product Support Specialist

Bangalore, Karnataka
Permanent
Full-time

2 days ago

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.Job DescriptionJob Title: Tool Administrator / Automation Consultant
Location: [B4, Bangalore Whitefield Office]
Start Date: [Sep1st 2025]Overview:We are looking for a motivated and detail-oriented Tool Administrator / Automation Consultant to join our team for a 9-month engagement, with the possibility of extension. The ideal candidate is a quick learner with a problem-solving mindset and excellent communication skills in English (both verbal and written). You will be responsible for managing software tools, supporting automation processes, and delivering custom reports.Key Responsibilities:

Administer the back-end of Snow License Manager (SLM) and provide technical support to local service desks for Snow agent installations.
Administer the back-end of IBM Apptio Cloudability, ensuring data accuracy and tool performance.
Design, develop, and maintain custom automation scripts and reports using Python and Power BI.
Collaborate with cross-functional teams to understand reporting needs and deliver actionable insights.
Troubleshoot issues in tools and automations, proposing solutions and improvements.
Maintain documentation related to tool configurations, automation workflows, and support procedures.

Required Skills & Experience:

Strong knowledge of Python for automation and data processing tasks.
Proficient in Power BI for dashboard creation and data visualization.
Experience working with Microsoft SQL Server and PostgreSQL databases.
Basic experience with Windows Server administration.
Ability to work independently, prioritize tasks, and meet deadlines.
Strong written and spoken communication skills in English.

Nice to Have:

Prior experience with Snow License Manager administration.
Familiarity with IBM Apptio Cloudability and its reporting features.
Experience supporting IT service desks or working in enterprise IT environments.

Additional InformationPersonal Skills:

Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Ability to articulate and present different points-of-views on various topics related to project and otherwise.
Eager to learn and continuously develop personal and technical capabilities.

Required Qualifications:

MCA or Bachelors in Engineering, Computer Science or equivalent.

PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.

Eurofins

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