Technical Support Specialist
Varite
- Gurgaon, Haryana
- Contract
- Full-time
- Provide end user support to all GBT users.
- Provide 24-hour support for critical requests.
- Provide incident management for technology issues.
- Prioritization of mission critical incidents over non-mission critical incidents.
- Escalate to appropriate Information Technology team when necessary.
- Ensure incidents are resolved in a timely manner.
- Support computer hardware/software to GBT users.
- Provide vendor escalation for GBT end users.
- 1+ years of experience working in an enterprise desktop support environment with software and hardware technical issues.
- Excellent interpersonal and customer service skills
- Bachelor’s degree in information systems or a related field.
- A Combination of 2-year degree in information systems and desktop support work experience also a consideration.
- ServiceNow ticket system experience Hardware/ Software troubleshooting and repair skills on: PC’s and Laptops MAC’s Tablets, Mobile phones & Printers
- Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
- Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
- Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.
- Strong understanding of Client telephony system, VOIP, BES and general networking practices desired.
- Requires excellent judgment and outstanding customer service abilities to service end users.
- Self-motivated and the ability to function with minimal instruction.
- Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.
- Positions will be located in the GBT Bangalore Office
Windows 11 project ResourcesHow to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitUnlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.