Experience Managment Office - Proactive Engineer

• Guide the client and junior BAs through joint application design sessions to collect new business requirements. • Identify and develop use cases based on client requirements. • Verify requirements through analysis, test, demonstration and inspection. • Lead and analyze business processes/systems, identify inefficiencies and required controls, document procedures and track KPIs. • Manage requirements through review and approval session, where project schedules, costs and duration estimates are updated and the business objectives are revisited. • Collaborate with internal and external users/customers to elicit business concerns and develop workable solutions. •Work with the QA team to prepare test scenarios and data. • Document and manage business and functional requirements. • Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design. • Review user stories and acceptance criteria. • Provide thought leadership in one of the functional areas, handle queries and competency building in respective functional area. • Determine a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. • Anticipate future requirements to achieve successful outcomes. •Organize requirements into related categories to effectively manage and communicate them. •Translate business requirements into technical requirements. This includes using powerful analysis and modeling tools to match strategic business objectives with practical technical solutions. • At regular intervals in the project life cycle, safeguard and protect the business and user’s needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. • Emphasize simplicity and ease of use at all times, especially in implementation. •Identify and avoid extraneous activities that do not solve the problem or help reach the objective. •In application maintenance, the focus is on preventing and correcting defects; enhancements, or making changes to increase the value provided by the system. • Acts in a team lead capacity by leading a small team of business analysts or direct activities of others on a project depending on size and scope. This is not a direct report relationship.

• Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
• Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
• Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
• Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
• Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
• Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools.
• Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
• Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
• Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
• Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
• Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
• Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
• Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools.

• Requires a minimum of 8 years of related experience with a Bachelor’s degree or equivalent experience • Business analysis, requirements and/or product ownership certifications preferred

• Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
• Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
• Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
• Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
• Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
• Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools.
• Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
• Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
• Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
• Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
• Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
• Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
• Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools.

Unisys