Job Description Position Title, Responsibility Level: Associate (Group) Function: Insurance Reports to - Assistant Manager Permanent/ Temporary: Permanent Span of Control - Nil Location: Noida SEZ Roles & Responsibilities Processing of the cases received in different queues Reaching out to external parties for seeking clarification / information missing Sending follow-up to the external parties for seeking information / paperwork Primary Internal Interactions AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM Team Members for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required. SME/ Process Trainer for the purpose of training as and when required. Primary External Interactions None Organizational Relationships Reports To : Assistant Manager Skills Desirable Skills Attention to detail Adaptable & Flexible Active Listening skills. Should show capabilities to drive a discussion Ability to comprehend things properly Self-discipline & Patience Learning and decision making Listening, Patience and Action oriented Technical Skills Knowledge of MS-Office Suite. Especially MS - Excel. Preferably good typing speed and accurate system updating. Phone/ Call Master Handling Skills Keyboarding Skills (Typing Skill 25 wpm & 90% Accuracy) Process Specific Skills Knowledge of process specific products Systems operation and navigation Soft Skills Good Spoken English with neutral accent. Excellent written and verbal communication skills Ability to communicate correctly (grammatically and contextually correct) and clearly. Negotiation & Influencing skills Voice and listening comprehension Questioning, Reasoning and Analytical Telephone Etiquette Education Requirements And Work Experience Graduate with computer literacy. Data entry along with 10-key numeric data entry is critical to success. Minimum speed is 25 wpm at 90% accuracy. Preferred- Minimum 1 years of total work experience in US Insurance industry.