Responsibilities & Key DeliverablesBasic Knowledge of Vehicle / Engine manufacturing Process and its systems. Responsible for ensuring customer centricity by responding to various product complaints and taking corrective and preventive actions. Smooth launching of defect free products. To resolve the customer complaint at minimum possible time achieved by field, in order to attain good customer satisfaction. To find out cost effective solution for the field concerns. To create a conducive environment for safe and engaged working. Stand ardization: Recommend and Implement stand ardized elements through detailed analysis for productivity improvement and cost control. Release the engineering change notice. Implement design changes. Monitoring progress of concern resolution. updating engineering Documents and Stand ards. Ensuring control of engineering documents. Preparation of BOM, DFMEA, DVP before the release of design. Measurement system knowledge. Data processing Knowledge - ability to extrapolate and predict the failures. Horizontal deployments, Cross learnings in all plants. Root cause analysis and action planning for field issues. Concern based supplier auditsPreferred IndustriesManufacturingEducation QualificationBachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Production; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production; Bachelors of TechnologyGeneral ExperienceDiploma - Mech/Production/Automobile - 10 to 12 yrs.BE. - Mech/Production/Automobile- 5-8 yrsCritical ExperienceSystem Generated Core SkillsAnalytical ThinkingCommunication SkillsCustomer SupportProduct Knowledge -Vehicle SystemProduct Knowledge - Engine SystemFailure Mode and Effects Analysis (FMEA)Interpersonal SkillsISO TS 16949 - Quality ManagementQuality ManagementNegotiationPresentation SkillsProcess Knowledge - ManufacturingCustomer ExperienceCustomer AnalysisCustomer CentricityProduct ComplaintsCustomer Complaints ManagementCustomer SatisfactionCost OptimizationProcess StandardizationProductivity ImprovementCost ControlChange ManagementProgress MonitoringBill of Materials (BOM)Design Failure Mode and Effects Analysis (DFMEA)Design Verification Plan (DVP)Root Cause AnalysisAuditingSystem Generated Secondary Skills
