Capability Analyst

Noida, Uttar Pradesh
Permanent
Full-time

11 hours ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:

Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications
Define the vision for Optum’s Contact Center platform in collaboration with relevant stakeholders and business partners to understand and anticipate their needs
Translate business need into clearly documented requirements and work with Technical Product Owner/Delivery leads to refine as appropriate
Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans
Continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and the status of development efforts via Product Demos and Release Plans
Work with Scrum Masters to help direct, motivate, and guide the delivery teams
Provide direction and support to development and quality assurance teams
Work concurrently on several projects, each with specific instructions that may differ
Work independently on projects, where tasks are self-determined and not specifically assigned
Build positive professional relationships with internal and external customers
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

SG25 and SG 26 can apply, SG 26 will move laterally
Minimum duration of 12 months of continuous service in their current grade and position
Performance rating in the last common review cycle of “Meets Expectations” or higher
Not be on any active CAP (Corrective Action Plan) or active disciplinary action

Required Qualifications:

BE/ B.Tech /MCA/M. Tech in Software Engineering/Computer Science
CSPO or POPM certification
5+ years of relevant experience in Software Engineering and IT/ITES Industry
3+ years of product analyst / business analyst experience
Understanding of Contact center architecture
3+ years of Testing/Development/ configuration experience on IVR (Interactive Voice Response) and Telephony systems
Experience in Creating User Stories, Features
Working knowledge of CA Rally
Familiarity with Health Care Industry
Proven solid Communication skill
Proven flexibility with working on USA overlap shift timings (3:30 pm to 1:00 AM)
Proven ability to write and manage business requirement documents, mapping documents and functional specifications. Act as the liaison between business, developers, and project management groups

Preferred Qualifications:

Experience of any contact center platform like Genesys / Avaya / Amazon Connect
Experience of working in a contact center

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group

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