CEC-Relationship Manager-VRM-BRANCH BANKING-VRM
- Bangalore, Karnataka
- Permanent
- Full-time
Enter Custom Internal Posting DescriptionShort Description for Internal CandidatesJob Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. • This ski Description for Internal CandidatesJob Role:
- To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
- This skill will also do sales with assigned customer based mapped to them.
- Measure of outcomes - NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Should be a least graduate.
- No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Better soft skills - conversational skills and English versant scores 7+.
- Flexible to work on rotational week offs.