Job Requisition ID #25WD90645Position OverviewAutodesk Water Customer Success is looking for professionals with strong experience in storm, sewer, and flood (SSF) modeling, especially using InfoWorks ICM, to guide and support customers throughout their water lifecycle journey.This person will work closely with existing accounts across Asia Pacific and India. You will join the Emerging Business Customer Success (EBCS) organization – a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our customers. We do this by delivering proactive support and professional, customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.ResponsibilitiesDeveloping and delivering expert coaching to Autodesk Water customers to drive customer adoption, which could include:Model build and import from other model types.Calibration or verification against observed data.Model use to address the current or future needs of the catchment.Integration with other systems to present the metrics important to their work.IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or on-premise system.Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, webinars, conferences, and customer events.Identify and improve self-served material to drive better adoption of our tools.Demonstrating thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.Technical assistance and recommendations for customers based on data analytics.Minimum QualificationBachelor’s degree in Civil Engineering or related7+ years of experience Storm/Sewer/Flood Analysis experienceExpert Knowledge in InfoWorks ICM. Best practice model building and ensuring that models are stable, particularly when applied to:2D flood and overland flow routingRiver modellingScripting, including ICM ExchangeReal time modelingWater qualityReal time controlRisk analysisExpert Knowledge in competitor products such as DHI, Bentley, Tuflow is a plusExperience with cloud environmentsAdditional expertise in InfoDrainage and/or InfoAsset ManagerAble to manage several projects at a time, setting the right prioritiesProven ability to be flexible and learn quickly in a fast-paced environmentExcellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audienceEnthusiasm and passion for technology and innovationStrong troubleshooting and analytical skillsDemonstrated ability to build and maintain strong relationships at all levelsMust be flexible, decisive, self-motivated and proactiveComfortable with ambiguity and working through change while driving resultsExcellent team player, enjoying supporting and interacting with other members of a global, shared responsibility teamPreferred QualificationsFluency in English, additional languages are a plusKnowledge of the water industry in APAC/India /Middle East regionTechnical consulting experience and/or technical project delivery experience with large, demanding customersThe Ideal CandidateCourage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong resultsSpeed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomesAccountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcomeSimplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomesSolving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption#LI-SV2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).
