Job Description:Role SummaryWe are seeking a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader with 14–17 years of IT experience, combining strategic leadership in multi-project ServiceNow program delivery with deep technical expertise in platform architecture and implementation. The ideal candidate will lead multiple concurrent ServiceNow projects end-to-end, ensuring architectural integrity, on-time delivery, and cross-team alignment, while also being a trusted advisor to business stakeholders. This role requires equal strength in people leadership, program governance, and technical direction.Key ResponsibilitiesMulti-Project Delivery LeadershipOwn the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met.Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications).Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams.Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies.Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization.ServiceNow Technical Architecture & GovernanceDefine and own end-to-end technical architecture for all ServiceNow initiatives under management.Translate business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates.Establish and enforce development standards, best practices, and code quality controls across all active projects.Guide technical design for integrations, workflows, and platform automation, ensuring enterprise scalability.Hands-On Technical LeadershipLead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform.Conduct code reviews and architectural sign-offs for key deliverables.Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration.Stakeholder Engagement & StrategyPartner with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives.Engage with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies.Communicate complex technical solutions to non-technical stakeholders, influencing decision-making at senior levels.Continuous Platform & Delivery OptimizationIdentify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline.Monitor platform performance across projects, applying proactive tuning and optimization measures.Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs.Preferred Experience & Skills14–17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow.Proven track record of leading multi-project delivery portfolios in enterprise environments.Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB).Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub.Experience in program governance, delivery risk management, and cross-team leadership.Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization).Excellent leadership, stakeholder management, and communication skills.I
