Role - Senior Strategic Account Manager-Dine OutWays of Working - Office / Field: Employees are expected to work from the office on all days out oftheir respective base locations.About the Team:Swiggy Dineout is building India's largest dining out platform that processes more than 100M diners forits partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are strivingto augment our consumer promise of enabling unparalleled convenience by helping diners explorerestaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more andoffer the widest range of offers on restaurant bills through easy payments on the app. We are on a missionto change the way India dines out. If you are a foodie and equally passionate to redefine the experience ofdining out, join our team to be a part of the Swiggy ride!Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurantpartners where users can save up to 40% on their dining bills when they pay their restaurant bills using thedine out feature on the Swiggy appRole Summary -The role holder is expected to onboard and build relationships with 70-80 partner accounts in the giventerritory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross MerchandiseValue (GMV) per month.The exact number of partners and revenue targets will be based on the India 1 and India 2 markets andspecific geographies assigned.Responsibilities -Account & Partner Relationship Management● Onboard new accounts by explaining the requirements to the partners and co-ordinating withinternal stakeholders● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correctand image coverage is high● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions formonth on month growth and ensure partners invest consistently.● Execute growth forward activities such as offer alignments, marketing operations alignments etc.to ensure go live on events and activities as planned.● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers andpartners at the restaurants● Prepare the growth plans for each of the accounts being managed and gather competitor actioninsights.Data Interpretation & Business Performance Management:● Filter relevant data from the Restaurant facing dashboard and explain the key performancemetrics to the partner● Seek necessary support or actions from the partner to ensure the right RDP view to enableconversions and grow the business.● Stay updated on the partner's investment in competition.● Ensure partner investments are equal or higher than competition with respect to discounts,commission and advertisements by highlighting relevant inferences from dashboard.Interaction with Stakeholders:● Interact with partner support (discount change, Restaurant Display page etc.), sales operations(competition comparison data, or any ongoing festival data etc.) and finance team (reconciliationof payouts, queries on GST etc, amount not credited to partner accounts etc.).Functional Competencies:● Understand Dine Out offerings and gain clarity of growth levers.● Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (AdsRPO) , Commission Revenue per order and its constituents such as Average Order Value(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wisetransactions across accounts, denial rates, supply metrics vs competitionDesired Skill:● Graduate with 3-5 years of field sales experience; Fluency in local language and workingknowledge of English● Good working knowledge and experience of e-commerce activities and all online marketingchannels● Confident, Pleasing, and a go-getter personality● Effective communication skills● Attitude & Aptitude for Sales● Should be a team player, working alongside people from all walks of life.● Analytical, good Excel skills.● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules● Leadership and Influencing skills: Identify, build, and use a wide network of contacts with peopleat all levels, internally and externally. Achieves a good result through a well-planned approach.● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriatesolutions. Be able to identify opportunities and recommend/influence change to increase theeffectiveness and success of campaigns.● Creativity & Initiative: Demonstrate creativity & originality in your work and have the personaldrive and initiative to bring about change and help drive the business forward."We are an equal opportunity employer and all qualified applicants will receive consideration foremployment without regards to race, color, religion, sex, disability status, or any other characteristicprotected by the law"
