Sales Branch Manager (5B): Gandhidham

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd and also responsible for delivering overall individual and branch target.
Responsible for general administration of the office
Deliver JMB Synergy

Job Specification - Key Accountabilities

Evaluate customer potential and conduct MR Sales Planning.
Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts.
Ensure regular updates of all activities in Salesforce.
Review customer performance with Sales Manager and define appropriate actions.
Where appropriate for their market, they serve as specialists for a segmented vertical
Prepare and conduct visits, report and follow-up on visits.
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process.
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
Provide clear info to Sales Coordination regarding handover to Customer Service

Qualifications and Technical Job Requirements

Apprenticeship in Shipping or bachelor's degree
5 years of experience in the maritime industry or equivalent combination of education and experience
Experience in Sales and/or Customer Service functions.
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
Demonstrated strong listening, verbal and written communication skills.
Self-starter, self-motivated, resourceful, and responsive
Demonstrated ability to multi-task, set priorities, organize work and implement action items.
Analytical skills
Ability to work effectively in a team environment and good interpersonal skills.
Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
Fluent in English

Office Manager tasks

Ensure adherence to local legal requirements
Contact local authorities where required
Responsible for well-being and needs of staff in the office, including health and safety
Ultimately responsible for facility management tasks, also if a third-party company is appointed
Shared responsibility of holiday planning of local staff (alongside SV leads) ensuring no loss of productivity
Participation in joint GSD (when required) alongside SV (sub) Lead (addressing staff behavior and professionalism)
Being available and assisting in local audits
Involvement in BA /HR budget preparations
Responsible for communicating local incidents across the Area
Back up escalation point for local accounts; in the event SV Lead is unable / unavailable to attend

Competencies and ValuesHapag-Lloyd Values / Behaviors