Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc. Project Management and problem solving to drive outcomes inter-departmentally for the customer Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education Be able to provide product expertise across our full service offering