Voice Process@Bangalore @ 9760622274

Sana Search International

Customer Experience Executive - Voice Process will be responsible for providing high-quality customer service and support via telephone interactions
This role requires excellent communication skills, a customer-centric approach, and the ability to handle inquiries and resolve issues effectively and efficiently
Roles and Responsibilities: Graduate + minimum 1 year experienced is required can apply.
Job Description:
Work Mode: Work from Office-Marathahalli / Bangalore
Working days: 6 days with 1 day rotational off.
Preferred Candidates:

Handle inbound and outbound calls from customers regarding product inquiries, order status, billing questions, and general support
Listen actively to customers, understand their needs, and provide accurate information and assistance in a professional manner
Effectively address customer concerns, complaints, and escalations, ensuring timely resolution and customer satisfaction
Maintain detailed and accurate records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams to resolve complex customer issues and improve overall service delivery

Expertia AI Technologies