Job Description : All Risk Claims Management Implement Claims SOP within the team and service network and ensure adherence of the same in region Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region Guide and direct the team member in handling critical claims End to End claims processing, approving/repudiating claims considering policy terms and conditions Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing Interact with Service Providers'/logistic partners for timely service delivery and monitor service providers payments Updating customers about the claim's status ACS Control and Loss Minimization Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs Periodic ASP audits for the region Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region Customer grievance management Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc. Mandatory Skills: Industry Understanding & Competitive Awareness Claims Management Process Movement Desirable Skills: 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language. Exp- 1-4 years Education/Qualification:Graduate / Post Graduate Years Of Exp :3 to 7 Years
