Technical Account Manager (Bengaluru)

Okta

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 16 days ago
Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.About the Team:The Technical Account Manager (TAM) at Okta will specialize in enterprise identity, focusing on Workforce Identity Cloud (WIC) and Customer Identity Solution (Okta CIAM). The role involves providing customers with strategic technical guidance on Okta's comprehensive suite of products and features, ensuring they derive business value from Okta's solutions. TAMs are essential in bridging technical expertise with customer success, fostering satisfaction and retention.Responsibilities:
  • Advise customers on best practices and product adoption in a post-sales capacity.
  • Partner with Customer Success Managers to manage a broad portfolio of accounts in mid-market and enterprise segments.
  • Understand customer goals and use cases, recommending best practices and additional features to meet their requirements.
  • Focus on increasing subscription adoption, customer satisfaction, and retention.
  • Review customer architectures and Okta configurations to enhance security posture and capture ROI.
  • Respond to reactive questions from Customer Success Managers.
  • Establish strong relationships with decision-makers and stakeholders in key accounts.
  • Participate in content creation for internal and external enablement of staff and customers.
Qualifications:
  • 5+ years of experience in information technology, with at least 3 years as a Technical Account Manager or similar role in the IAM space.
  • Ability to work US Time Zone (preference).
  • Proficiency in core IAM areas, including identity federation technologies, legacy applications in hybrid IT environments, and SaaS deployments.
  • Familiarity with IAM solution providers is strongly desired.
  • Strong background in Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, or Product Management.
  • Understanding of common software development practices and identity technologies.
  • Strong business acumen and history of success in managing enterprise customer relationships and escalations.
  • Excellent communication skills, with the ability to communicate effectively with customers at various levels.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
  • Remote location possible with travel required under 20% of the time.
Education:
  • BA/BS/MS in Computer Science, Information Technology, or related discipline, or equivalent work experience required.
#LI-HybridWhat you can look forward to as a Full-Time Okta employee!
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Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .Some roles may require travel to one of our office locations for in-person onboarding.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .U.S. Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, .Voluntary Self-Identification of Disability
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PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.The foundation for secure connections between people and technologyOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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