Manager - MICE - International Operations (NCR)
- Noida, Uttar Pradesh
- Permanent
- Full-time
Lead and oversee planning, budgeting, and flawless execution of international MICE projects, ensuring alignment with client goals and business outcomes.Client Relationship Management
Build and maintain strong, trust-based relationships with high-profile clients. Understand client needs, preferences, and expectations to deliver customized solutions.Vendor & Partner Negotiations
Collaborate and negotiate with global vendors, DMCs, and service providers to secure the most competitive pricing while maintaining service excellence.Team Leadership & Development
Guide, mentor, and inspire a team of MICE professionals. Promote a culture of innovation, accountability, and continuous improvement.Escalation Management
Proactively manage challenges and escalations during project execution to ensure client satisfaction and operational continuity.Market Trends & Innovation
Analyze market dynamics and competitor activities to introduce enhancements and best practices in MICE service delivery.Core CompetenciesStrong Communication: Clear and effective verbal and written communication skills.Relationship Building: Ability to establish and nurture internal and external relationships.Organizational Excellence: Skilled in managing timelines, multitasking, and prioritizing in a high-pressure environment.Attention to Detail: Precision in execution, reporting, and client servicing.Negotiation Skills: Ability to secure favorable outcomes and resolve operational issues efficiently.Functional CompetenciesMICE Expertise: Strong grasp of international MICE products, trends, and logistics.Analytical Thinking: Ability to analyze KPIs, budgets, and outcomes for informed decision-making.Presentation Skills: Comfort in presenting concepts, pitches, and reporting to senior stakeholders.Tech Savvy: Proficiency in Microsoft Office (Excel, Word, PowerPoint); knowledge of event management tools is an advantage.Qualifications & ExperienceBachelor's degree in Hospitality, Business Administration, Travel & Tourism, or a related field.Minimum 12 years of progressive experience in MICE operations or corporate event management.Proven track record in international event delivery, client engagement, and team leadership.Experience managing events in multiple geographies is highly preferred.Work Perks! - What's in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.Market Aligned remuneration structure and a highly competitive salaryFun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourselfWork life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leaveGreat place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our peopleWellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our peoplePaternity Leave: We ensure that you can spend quality time with your growing familyTravel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizonsA career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globallyReward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.We value you...Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.Who we are...Since our beginning, our vision has always been to open up the world for those who want to see.As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.Irreverence. Ownership. EgalitarianismApplications close: