Consulting-BO-Cloud Engineering-Associate Director-Service Delivery

Deloitte

  • Coimbatore, Tamil Nadu
  • Permanent
  • Full-time
  • 1 month ago
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As one of the leading professional services organizations, Deloitte is where you will find numerous opportunities to succeed and realize your full potential.The teamDeloitte is working with global customers on cloud technologies to help them spot unseen business trends, transform, and curate data to find meaningful insights, and so on. Due to continued expansion, we're searching for like-minded individuals to help us 'take it to the next level'.This is an exciting opportunity for an experienced developer of large-scale data solutions. You will join a team delivering a transformative cloud-hosted data platform for key clientsThe ideal candidate will have a proven track record in implementing data ingestion and transformation pipelines for large-scale organizations. We are seeking someone with deep technical skills in a variety of technologies to play an important role in developing and delivering early proofs of concept and production implementation.You will get good experience in building solutions using a variety of open-source tools on a cloud platform and a proven track record in delivering high-quality work to tight deadlines.Job DescriptionService Delivery ManagerDelivering service that meets SLA and delights the customer. (SLA achieved & high customer satisfaction)
Managing financial performance and productivity improvements .(Value for customer, enhanced margin and P&L performance v Plan)
Owns delivery of service through service delivery team across a number of services . Relationship management of all key clients in a challenging environment, including senior stakeholders and Management of regular contractual meetings
Stakeholder management of internal customers as the account lead including but not limited to Procurement, Billing, Credit Control, Sales, Value Proposition Development, Commercial Group, Finance Team, Health & Safety Team and Senior Management
Creation and ownership of management information reporting and quarterly business reporting .
Work with technical groups and business owners to make sure they can identify and diagnose potential customer quality issues before they become actual problems.
Assist the application and development teams in coordinating tasks, releases, testing and closure of issues
Identification of process improvement and management of change.
Create coordination and collaboration with other teams to support development activities.
Escalation management combined with executive communication.
Send reports to SBU/customer and tracking key performance metrics.
Develop, deliver and manage on maintenance releases for the KMF in partnership with the KMF Development and Test Manager .
Manage the Service Portfolio.
Ensure processes exist for Change Management, plan for Demand Management & oversight of Incident Management functions.
Audit the service management processes (Incident Management, Change Management, Problem Management).Your role as a leaderAt Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.In addition to living our purpose, managers across our organization:
  • Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador
  • Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
  • Seek opportunities to challenge self
  • Collaborate with others across businesses and borders to deliver and take accountability for own and team results
  • Identify and embrace our purpose and values and put these into practice in their professional life
  • Build relationships and communicate effectively in order to positively influence peers and other stakeholders
Professional growthAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.BenefitsAt Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits.Our purposeDeloitte is led by a purpose: To make an impact that matters.Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work-always striving to be an organization that is held up as a role model of quality, integrity, and positive change.

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