Consulting-BO-Cloud Engineering-Associate Director-Service Delivery
Deloitte
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
Managing financial performance and productivity improvements .(Value for customer, enhanced margin and P&L performance v Plan)
Owns delivery of service through service delivery team across a number of services . Relationship management of all key clients in a challenging environment, including senior stakeholders and Management of regular contractual meetings
Stakeholder management of internal customers as the account lead including but not limited to Procurement, Billing, Credit Control, Sales, Value Proposition Development, Commercial Group, Finance Team, Health & Safety Team and Senior Management
Creation and ownership of management information reporting and quarterly business reporting .
Work with technical groups and business owners to make sure they can identify and diagnose potential customer quality issues before they become actual problems.
Assist the application and development teams in coordinating tasks, releases, testing and closure of issues
Identification of process improvement and management of change.
Create coordination and collaboration with other teams to support development activities.
Escalation management combined with executive communication.
Send reports to SBU/customer and tracking key performance metrics.
Develop, deliver and manage on maintenance releases for the KMF in partnership with the KMF Development and Test Manager .
Manage the Service Portfolio.
Ensure processes exist for Change Management, plan for Demand Management & oversight of Incident Management functions.
Audit the service management processes (Incident Management, Change Management, Problem Management).Your role as a leaderAt Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.In addition to living our purpose, managers across our organization:
- Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador
- Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
- Seek opportunities to challenge self
- Collaborate with others across businesses and borders to deliver and take accountability for own and team results
- Identify and embrace our purpose and values and put these into practice in their professional life
- Build relationships and communicate effectively in order to positively influence peers and other stakeholders