Customer Service Executive - DC
DBS Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
- Account opening for various entities including FPI, FVCI, FDI, AIF etc
- Timeliness – to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds
- Accuracy – to ensure at least 100% accuracy.
- Should be aware of the latest SEBI / RBI regulations governing custody.
- Responsive – to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days
- Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities.
- People – to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover.
- Maker for the section.
- Preparing regulatory reporting for various regulators.
- Processing of Mutual fund instructions.
- KYC upload on CVLKRA and NDML Portal for new clients account opened and modifications if any. Follow up with the KRA agencies to verify the KYC timely.
- Dematerialisation & Rematerialisation process in NSDL, EDPM & BaNCS System.
- Stock transfer execution on depository.
- Providing DP and Custody statements to client as per the requirement.
- Reporting of NSDL, CDSL Statements, Trade reports, dividend report to clients on a monthly / yearly/ adhoc basis.
- Communication
- Teamwork & Collaboration
- Ownership of Result
- Problem Solving
- Knowledge of Securities Markets
- SWIFT
- Awareness of FII & Custodian regulations
- Sound knowledge of depository module of NSDL & CDSL (DPM)
- Superior(s): Direct Superior
- Subordinate(s): Team Members in Custody Operations
- Peers: IT Support, Operations Team, T&M, Marketing, Finance & Controls.
- External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities
- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity