Customer Service Executive - DC

DBS Bank

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 20 days ago
Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job PurposePerforms, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients’ agreed service level requirements and achieve high standard of quality and commitment.Key Accountabilities
  • Account opening for various entities including FPI, FVCI, FDI, AIF etc
  • Timeliness – to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds
  • Accuracy – to ensure at least 100% accuracy.
  • Should be aware of the latest SEBI / RBI regulations governing custody.
  • Responsive – to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days
  • Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities.
  • People – to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover.
Job Duties & responsibilities
  • Maker for the section.
  • Preparing regulatory reporting for various regulators.
  • Processing of Mutual fund instructions.
  • KYC upload on CVLKRA and NDML Portal for new clients account opened and modifications if any. Follow up with the KRA agencies to verify the KYC timely.
  • Dematerialisation & Rematerialisation process in NSDL, EDPM & BaNCS System.
  • Stock transfer execution on depository.
  • Providing DP and Custody statements to client as per the requirement.
  • Reporting of NSDL, CDSL Statements, Trade reports, dividend report to clients on a monthly / yearly/ adhoc basis.
Required Experience:Should be well versed with Settlements, Corporate Actions, and Depository operations.Education / Preferred QualificationsAt least a Graduate.Core CompetenciesShould possess the following skills:
  • Communication
  • Teamwork & Collaboration
  • Ownership of Result
  • Problem Solving
Technical CompetenciesShould possess the following competencies:
  • Knowledge of Securities Markets
  • SWIFT
  • Awareness of FII & Custodian regulations
  • Sound knowledge of depository module of NSDL & CDSL (DPM)
Work Relationship
  • Superior(s): Direct Superior
  • Subordinate(s): Team Members in Custody Operations
  • Peers: IT Support, Operations Team, T&M, Marketing, Finance & Controls.
  • External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities
DBS India - Culture & BehaviorsDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
  • Demonstrate Business Performance through PRIDE Value Based Propositions
  • Ensure Customer Focus by Delighting Customers & Reduce Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
  • Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
  • Maintain the Highest Standards of Honesty and Integrity

DBS Bank