Manager - Business IT Solution - Retail Centralized Operations - Housing - Mumbai - Lodha (I-Think Techno Campus) - MM
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensure timely access provision to users
- Manage the production support for multiple applications / solutions
- Coordinate with technology partners for defect resolution
- Level1 support to branches and simulating defects
- Manage frontline resources to support users at branches and offices
- Branch support - address IT related issues at branches and ensure satisfaction of users
- Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards
- Ensuring SLAs are maintained and improved
- Ensuring uptime of application
Masters/Postgraduate: Preferred