Manager - Business IT Solution - Retail Centralized Operations - Housing - Mumbai - Lodha (I-Think Techno Campus) - MM

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 7 days ago
Job Description:Manage the user access and control function for the entire group's organization(Based on the Segregation of Duties rule book and framework that has been defined for the organization)
  • Ensure timely access provision to users
  • Manage the production support for multiple applications / solutions
  • Coordinate with technology partners for defect resolution
  • Level1 support to branches and simulating defects
  • Manage frontline resources to support users at branches and offices
  • Branch support - address IT related issues at branches and ensure satisfaction of users
  • Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards
  • Ensuring SLAs are maintained and improved
  • Ensuring uptime of application
Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needsDesired Experience: Minimum 7 to 10 years in the fieldJob QualificationsGraduate : Yes / IT Graduate
Masters/Postgraduate: Preferred

Tata Capital