Retention Specialist US Process

Lytegen

Panchkula, Haryana
Rs. 5,00,000-8,00,000 per year
Permanent
Full-time

2 months ago
Apply easily

Why This Role ExistsCustomers hesitate. Projects stall. Pipelines die without ownership.This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.What You Will OwnYou are accountable for assigned customer projects end-to-end.Your responsibilities include:

Managing customer projects through defined pipeline stages
Acting as the primary point of contact for customers once friction appears
Driving next steps, approvals, and decisions to keep projects moving
Handling objections, delays, and cancellation risks directly
Coordinating with sales, operations, and external partners
Enforcing timelines and commitments across all stakeholders
Escalating issues with context and proposed resolution
Maintaining accurate project and pipeline status

If a project stalls or cancels, you are expected to know exactly why.This Is a Customer-Facing Project Ownership RoleDaily outbound calls are required.You will:

Run customer conversations with authority and professionalism
Manage multiple live projects simultaneously
Control timelines rather than react to delays
Navigate uncomfortable conversations without losing composure

This is project management through execution, not documentation.RequirementsNon-Negotiable ExperienceDo not apply if you do not meet these.

3+ years in customer retention, account management, customer success, or sales operations
Direct experience owning customer accounts or post-sale pipelines
Strong English communication with confident call presence
Experience working with US or international customers
Comfortable managing multiple projects at once
Willingness to work US time zones

BenefitsCompetitive SalaryGrowth Opportunities

Lytegen