ROLES & RESPONSIBILITIES Key responsibilities Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion. Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets. Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator. Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report. Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation. Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well. Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities. Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures. Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department. Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business. Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible. Contributes to team effort by accomplishing related results as needed. Ensure all KPIs are 100% achieved Adhere to operational requirements for the required results.
