Branch Operations Manager
DBS Bank
- Tamil Nadu
- Permanent
- Full-time
- Adherence to agreed TATs with business thereby ensuring customer satisfaction.
- Manage audit at branch and ensure minimum satisfactory rating at all times.
- Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors.
- Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.
- Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level.
- Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors.
- Support branch target achievement through effective upselling and cross-selling to the customers
- Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
- Ensure timely receipt and submission of regulatory and other reports by the Branch.
- Participate in process improvement exercises within branch/cluster.
- Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
- Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
- Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.
- Support and ensure delivery of the P&L objective for the branch
- Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
- Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
- Leadership & management skills.
- Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
- Team player
- Self-motivated and takes initiative
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity