IT Service & Incident Analyst

Global Payments

Noida, Uttar Pradesh
Permanent
Full-time

13 days ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This RoleWorks to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management. Collaborates with internal technical resources for incident management, responding to issues with actual or potential impact to client service. Ensures the determination of cause and resolution of incidents within appropriate timescales. Supports post incident analysis, trends, reports, metrics and action recommendations and tracking. Drives the change process with minimal impact to client service.Who are we?We are a group of problem solvers ready to rapidly react to emerging issues and thrive in a fast-paced environment. We couple our analytical skill and mind-set with excellent communication skills in order to deliver an exceptional client experience and solutions for TSYS clients and their customers.What motivates us?Our Team feel motivated when skills and professionalism are called upon to solve a big problem, be it a complex issue or high stakes scenario. We feel empowered when we are responsible for, and trusted to do, the right thing to ensure a great outcome for a client.Without a highly functional incident management operation ready to come to our clients’ assistance when they are most in need, the revenue, client satisfaction and growth TSYS provides to clients would not be possible.Role Responsibilities- Ownership of incident and question tickets, with a requirement to investigate and resolve these within specific turnaround times- Develop knowledge of the Payment Services industry, and TSYS systems and products- Cultivate client and internal TSYS stakeholder relationships- Supporting clients out of hours, ensuring essential services are functioningWhat are we looking for?Essential- Effective problem-solving abilities / analytical skills- Excellent communication and literacy skills- Ability to work efficiently as both a member of a team as well as an individual- Ability to prioritise workloads and manage conflicting deliverables- A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24-hour on-call out of hours support (following completion of relevant training and/or probation)Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Experience with various technologies and IT Services. Major in Analytical Subject strongly preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
Typically Minimum 2 Years Relevant Exp

Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments

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