DC ACI Sr. NCE L3

Tata Communications

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Broad outline of the Role
  • Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Datacentre domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeMinimum qualification & experience
  • Graduate with 5 to 7 years of experience (B.TECH / M.TECH BE/ BS)
  • Certifications: CCIE preferred, CCNP & CISCO SD-WAN is must.
  • Ability to work in 24*7 environment
Must Have skills
  • Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFD etc
  • Knowledge of ACI & should know terminology like Vxlan, Tenant, BD creation, EPG, Subnet, Contract, L3 out, L2 out.
  • Switching technology, Vlan, Spanning-tree, VTP, ACL etc.
  • Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc.
  • Experience & handson with Cisco, Huawei, Arista devices.
  • Should experience & knowledge of Nexus family eg. VPC, VDC, MEC, Orphan port management.
  • Excellent knowledge of TCP/IP, IPSec, PPP, HSRP, VRRP, redundancy protocol, IPSLA and SNMP protocols.
Other knowledge/skillsSkillset 1
  • Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) - Mandatory
a. Cisco ASR 9K (IOS XR)
b. Cisco ASR 1K (IOS/IOS XE)
  • VXLAN, ACI - Mandatory
Skillset 2
  • Experience on Legacy to ACI Migration
  • Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)
  • Understanding of ACI Multipod, Multisite, PBR will be an advantage. Strong Knowledge in IP MPLS
Skillset 3Exposure on IRM regarding deployment of DC operations and planning procedure for the deployment of the Nexus and ACI devices would be an added advantage.Key Responsibilities
  • Technical administration or troubleshooting to ensure the efficient functionality of the solution.
  • Incident Validation, Incident Analysis, Solution recommendation
  • Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
  • Act as a point of escalation for Level-1 customer service analysts
  • Coordinate with IT teams on escalations, tracking, performance issues, and outages.
  • Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
  • Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
  • Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
  • Publish weekly reports and monthly reports on customer service operations activity.
Technical CompetenciesKnowledge / SkillsCommunication Skills

Tata Communications