Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to Train our Internal Support Teams Responsibilities Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole Work with multiple teams, including engineering, product management, and support, to consolidate knowledge elements, review and validate the content and ensure training aligns with business requirements. Deliver technical training to internal Qualys employees Produce high-quality technical courseware - presentations, videos, labs Contribute to the success of our online and self-paced training Manage training events - onsite and virtual classroom via WebEx/Zoom Provide product support and assist students with technical and business-related issues Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various Knowledge needs for the support organization with the prime responsibility of training Design, build and maintain virtual lab environments and associated lab guides to support technical training courses. Execute Onboarding plan for New hires in Qualys Essential Skills and Experience Excellent written and oral communication skills in English 5 years of working as Technical Support (or Technical Trainer) for an Enterprise Product Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc. Experienced in building complex virtual environments Experience in creating/modifying custom scripts Experienced in working across multiple geographic regions Excellent oral presentation, written communication skills Ability to execute several parallel tasks and prioritize appropriately Ability to adapt to recent technologies and learn quickly. Experience in delivering training, both in-person and remotely Received training certifications as Qualys Certified Specialist within the past year preferred. Comprehension of IaaS providers such as AWS EC2, Microsoft Azure, and Google Compute Platform Ability to adapt to recent technologies and learn quickly. Must be based in Pune, India, or willing to relocate Desirable Knowledge and/or experience using Qualys products Knowledge about how Support Organizations run Experience in certification delivery, as part of an education program Ability to understand the impact of decisions on other areas of the business Experienced in building complex virtual environments Experienced in creating/modifying custom scripts Experience with adult learning theory Experience with instructional design models
