Deputy Manager - Customer Care
Mahindra & Mahindra View all jobs
- Bhopal, Madhya Pradesh
- Permanent
- Full-time
- To achieve Spare part targets through dealers/distributors.
- Governance of Spare part centre.
- Identification of distributors.
- Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
- Scrutinize dealer's financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product - parts as per dealer)
- Implementation of strategy/schemes for new product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.
- Management & training of field staff.