Service Assurance Tier1/2/3 Engineer

• Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud.
• Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments.
• Manage network operations with strong proficiency in LAN/WAN topologies and Layer 1–3 resolution using Cisco routers, switches, and WLC.
• Configure and diagnose advanced routing protocols: BGP, EBGP, iBGP, OSPF, Static, and EIGRP.
• Ensure service assurance across underlay transports including MPLS, ADI, LTE, and DWDM.
• Collaborate in bridge calls, drive vendor/service provider escalations, and maintain proactive risk identification and mitigation.
• Execute change management, maintain accurate documentation, and deliver consistent service improvements.
• Mentor junior team members and foster alignment across internal stakeholders and client teams.
• Participate in rotational on-call duties, including holiday and weekend coverage, with ownership of SLA and response timelines.

• Proven experience in global network operations, preferably Tier 3 support roles.
• Strong knowledge in underlay transport technologies such as MPLS, ADI, LTE, with desirable experience in DWDM, Juniper, and Ericsson.
• Hands-on experience with deploying and managing both greenfield and brownfield SD-WAN/SASE environments.
• Expertise in network protocols and security infrastructure.
• Effective communicator and team collaborator with strong customer-facing skills.
• Accurate documentation practices and ability to manage multiple deadlines.
• Self-motivated, adaptable to shift work (day/night), and willing to support overtime when needed.
• CCNA or CCNP (or equivalent) strongly desired.

Prodapt