Job Controller

• Inspect and optimize all work procedures and processes of the workshop with respect to professional and on time performance of repairs.

• Ensure the processing of orders according to the manufacturer’s specifications.

• Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information.

• You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment.

• You are the interface between service advisor and workshop and responsible for getting the work done as per the requirements of customers recorded by service advisors.

• You have knowledge of the workshop retail process, audatex and your role in Digital Service drive.

• You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety.

• You are responsible for recruitment and continuous development of skill level of workshop staff.

• Diploma in Automotive / Mechanical Engineering.

• 5-6 years of experience in Luxury automobile retail market which includes experience of Job Controller/Foreman functions in Body and Paint vertical.

• You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit.

• You act according to ethical standards, accept responsibility and are an example of integrity and company values.

• You promote diversity and create a culture of cooperation and learning.

• You communicate expectations clearly and use key figures for leading your employees and/or the teams.

• You handle conflicts in the group and resolve the same amicably.

• You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance.

• You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives.

• You are qualified to guide, train & review technicians for body and paint repairs.

• You are capable to allot right person for right job as per the job criticality and technician skill

• You are critical assessor of work and capable of defining training requirements for workshop staff.

• You have knowledge about upkeep of body shop equipment and tools.

• You have excellent knowledge of Service processes and interfaces of neighboring departments and the relevant contact persons (Parts/Accessories,

• You understand the connection between quality, customer satisfaction and business success.

• You are familiar with relevant recruitment, management and evaluation tools.

• You know the statutory requirements for occupational health, safety, fire and environmental protection.

• You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % CP Penetration).

• You keep an overview of things even when daily business is hectic.

• You work in a structured and systematic way.

• You always attend to the quality documentation of all services and repairs to comply legal norms and to avoid conflicts

• You have a customer-centric approach and are sensitive towards customer requirements and fulfillment of same with high precision.

B.U.Bhandari Motors Pvt. Ltd.