Associate III - Product Support- SharePoint & Tidal Support
- Bangalore, Karnataka Kochi, Kerala
- Permanent
- Full-time
This is a hybrid support role responsible for maintaining and managing both the SharePoint platform and the Tidal workload automation environment. The role requires a detail-oriented analyst to ensure operational continuity, monitor scheduled jobs, manage platform health, and support user queries across both systems.Key Responsibilities:SharePoint Support:Provide Level 2/3 support for SharePoint.Perform regular maintenance tasks and resolve platform-related issues.Assist in documentation and reporting relevant to SharePoint usage and performance.Tidal Workload Automation Support:Monitor, troubleshoot, and resolve Tidal job failures and automation issues.Manage Tidal components including jobs, events, actions, calendars, variables, and connections.Perform system health checks on Tidal client and master servers.Support DR (Disaster Recovery) activities annually. * Respond to user queries regarding job functionalities.Document processes and maintain operational reporting for Tidal environmentSkills:Sharepointsupport,Tidal Automation or Control-MAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.