Sr Sales Operations Analyst

Mumbai, Maharashtra
Permanent
Full-time

22 days ago

What's the role?This role supports HERE's Customer Success and Technical Support operations by optimizing workflows, enhancing dashboards, and driving process improvements. It involves cross-functional collaboration to implement automation and standardization while continuously developing technical expertise and contributing to team knowledge sharing.Operations SupportMaintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRAMonitor system performance and update dashboardsProvide daily support and troubleshooting for ServiceNow-related issuesProcess Improvement, Standardization, & AutomationEnhance operational efficiency within global sales operations through improved tools, training, and process management.Identify automation opportunities and optimize performance.Document and refine operational processesCross-Team Collaboration, Technical Growth, and Continuous ImprovementCollaborate with cross-functional teams to meet business needsTranslate requirements into system updates and improvementsExpand knowledge of tools like ServiceNow, Gainsight, Jira Service Cloud, and GenAIShare insights and contribute to team learningIndependent & Global ImpactOperates with urgency and a proactive mindset, often independently with moderate supervisionFunctions as an individual contributor in a global role, partnering across teamsInfluences team-level decisions and contributes to quality, efficiency, and project outcomesWho are you?

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields.
5+ years of relevant technical experience, including 2+ years in CRM and Sales Operations.
Jira Service Management and Tableau expertise is preferred
Excellent team player with the ability to work within a collaborative and cross functional environment.
Creative, resourceful, and innovative problem solver.
Great communication skills (including active listening and comprehending requirements).
Preferred experience in high-tech B2B or B2B2C environments.
Ability to teach and implement best practices.
Strong analytical skills with the ability to manage multiple projects.
Healthy skepticism and curiosity – seeks feedback with an open mind and strives for deeper understanding through data
Self-starter with curiosity and data-driven decision-making skills.
Proven track record of establishing and maintaining strong cross-team working relationships and collaboration
Outstanding communication and interpersonal skills across all management levels.
Ability to work under pressure and navigate ambiguity.
Strong soft skills, including active listening, negotiation, prioritization, and time management.
High attention to detail and analytical mindset.
Fluent in English (written and spoken)

What Do We Offer?

Challenging problems to solve
Work that makes a difference in the world
Freedom to decide how to perform your work
Variety in the types of projects you work on
Feedback so you will know how well you are doing
Collaborative, Supportive Colleagues

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristicsWho are we?HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our

HERE Technologies

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