ASSOCIATE CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
SAP Basis administration ECC6 with Oracle backend .
Database administration on Oracle.
System health checks and performance tuning
SAP R/3 maintenance includes support package application, sap notes and kernel patches.
Configuration and maintenance of solution manager , CCMS , change management , early watch , maintenance optimizer and SMD.
System refresh
Configuration and maintenance of SAP printers and maintain spool system
Co-coordinating with SAP marketplace and application development support.
Background job configuration, monitoring, and maintenance
Configure, manage, and monitor Transport Management System
Routine end user support and troubleshot .
Familiar with SAP archiving
Exposure on Unix ( HP UX ) and database ( ORACLE )Education & Experience :Any graduate / Diploma / Post Graduate.
Minimum 5 years relevant experience.
Technical Level L3.General :SAP Basis tasks in HP UX or any unix platform will prefer
Oracle database administrator would be additional advantage.
Good communication skill.
Exposure in offshore SAP support project will prefer.
Experience or familiar on tools like ticketing and monitoring tools will prefer.
Willingness to work on flexible working hours including weekends
Routine user support and troubleshot .(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA