Automotive Store Manager (Karnataka)

• Overseeing the overall management of the store

• Ensuring the store is manned at all times by Brand Champions

• Meeting daily, weekly & monthly conversion targets for the store

• Supervising the follow-up of leads by the team

• Ensuring uniform lead allotment for the Brand Champions

• Providing finance support to customers with the help of financers

• Ensuring adherence to sales SOP by the store team

• Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees

• Maintaining an accurate daily log reflecting all sales activities in the Experience Center

• Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers

• Developing and monitoring a follow-up system for new-vehicle purchasers

• Maintaining a customer-focused sales environment throughout the sales, delivery, and follow-up process

• Conducting daily and weekly sales meetings

• Staying updated on market trends by conducting analysis and monitoring competitors' activities

• Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business

• Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis

• Overseeing stock count, control, and proper record of all stock movements and inventory

• Ensuring consistency in customer service by all associates based on established SOPs

• Handling after sales queries and complaints

• Providing on-job training to the team members

• Ensuring strong communication between the associates and transfer of all important information within the team

• Excellent interpersonal and communication skills

• Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude

• Demonstrable success gained as Store Manager with a recognized retail brand

• Demonstrate leadership capabilities and regularly exceeds expectations

• People skills with the ability to lead and motivate a team

• Ability to work in high-pressure situations and to “think on your feet”

• Strong business acumen-use of business analytics

• Minimum Education – Any Graduate

• Experience: Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience)

2COMS