JOB DESCRIPTION: Position Title: Branch Operations Manager Department : NDS Rank: Sr. Officer/Analyst Section: N. A. (if applicable) Reports To: Branch Manager Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: Why does this position exist and What is it expected to accomplish) This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager. The position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and also to meet the expectations of internal and external clients. This position is also expected to supervise and guide staff on all operational & P&L related deliverables. Key Accountabilities (List the expected end results or KPIs that the incumbent is expected to achieve for this job. Do not list more than 5) 1. Manage & supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines. 2. Adherence to agreed TATs with business thereby ensuring customer satisfaction. 3. Manage audit at branch and ensure minimum satisfactory rating at all times. 4. Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors. 5. Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner. 6. Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level. 7. Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors. 8. Support branch target achievement through effective upselling and cross-selling to the customers Job Duties & responsibilities (List the principal duties of the incumbent. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) 1. Manage & control all operational functions of the branch with zero errors. 2. Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction. 3. Ensure timely receipt and submission of regulatory and other reports by the Branch. 4. Participate in process improvement exercises within branch/cluster. 5. Identify areas where productivity enhancement and cost reduction initiatives can be introduced. 6. Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals. 7. Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis. 8. Support and ensure delivery of the P&L objective for the branch Experience (Indicate nature and extent of work experience including number of years required, if applicable.) Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
