Customer Application Engineer

Pune, Maharashtra
Permanent
Full-time

1 month ago

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.COMPANY OVERVIEWAt Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.Learn more at . Follow us on and .THE OPPORTUNITYCONTEXT:Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.ROLE:Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).WHAT YOU WILL DO WITH USManagement of customer relations on the application

Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
Responsible for your customers satisfaction by providing attention and technical expertise
Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance:

Follow-up, qualification, and prioritization of customer requests
Expertise needed in troubleshooting code and SQL issues
Staying up to date with trends with new syntax, query optimization, and
Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
Ability to communicate well with customers and team members

Change requests:

Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
Parameterization of the solution and reduction of specific code

Upgrade solution:

Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
Customer acceptance and production
Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

Training in new and advanced products. Support for partners and customers
Feedback to R&D of customer needs and projects
Punctual participation in customer specification and configuration workshops.

YOUR PROFILESkills and Experience:

Minimum 3 years of experience on L3/L4 Software Product Technical Support Process
You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
You are a master of SQL (writing and optimizing queries)
You have experience in technical support, and if possible customer management.
Preferred University degree in BE/BTech or Masters in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.

Soft Skills :

Excellent written and verbal communication skills and at ease in a multicultural environment
You have strong autonomy and good management of priorities
You want to develop your customer relationship management skills.

WHAT HAPPENS NEXTIf your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today!Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.Interviews will be conducted virtually via video or on-site with face-to-face meetings.LIFE AT IVALUA

Hybrid working model (3 days in the office per week)
We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
A stable and cash-flow positive Company since 10 years
Snacks and weekly lunches in the office
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
Unlock and unleash your full professional potential with our exceptional training and career development program
Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
Regular social events, competitive outings, team running events, and musical activities
Comparably recognized Ivalua for the following (

) :Powered by People - Powered by You!United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans -Experience life at Ivalua - check out our captivating ! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.#LI-JS1#LI-HYBRID

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