CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank
- Noida, Uttar Pradesh
- Permanent
- Full-time
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Graduate.
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.
- Fresher's can also apply · Excellent communication skills - Verbal & Written · Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays · Flexible to get scattered 8 Week Offs in a month with 9hours shift.
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers