ServiceNow Dev_Technical Lead
- Hyderabad, Telangana
- Permanent
- Full-time
- Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations.
- Define and execute the ServiceNow development roadmap, aligning with organizational goals.
- Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
- Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
- Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
- Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
- Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
- Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
- Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
- Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
- Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
- Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.