Service Now Senior Developer
Johnson Controls View all jobs
- Pune, Maharashtra
- Permanent
- Full-time
- Lead development across at least two ServiceNow products, with ITSM and CMDB required.
- Build advanced configurations: Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, ACLs, and Flow Designer logic.
- Develop and optimize JavaScript, HTML, CSS, Bootstrap, and AngularJS.
- Create and maintain Scripted REST APIs, integrations, and data workflows.
- Work with architects to design scalable solutions.
- Support upgrades, patches, and regression testing.
- Troubleshoot complex issues and perform root‑cause analysis.
- Review junior developers’ work and provide guidance.
- Build catalog items, record producers, and workflow automation.
- Maintain data quality across ITOM, CMDB, SAM, HAM, and ITSM.
- Document designs, scripts, and configuration changes.
- Translate business requirements into technical solutions.
- Strong JavaScript (client and server).
- Deep experience with Glide APIs and platform scripting.
- Hands‑on experience with Flow Designer and Workflow Editor.
- Proficiency with Scripted REST APIs and IntegrationHub.
- Strong understanding of CMDB, relationships, and data models.
- Experience with Service Portal and UI customization.
- Knowledge of ACLs and security rules.
- Familiarity with ATF.
- Understanding of ITIL processes.
- Experience with Scoped Apps and custom development.
- 4–7+ years of ServiceNow development experience.
- Bachelor’s degree in IT or related field (or equivalent experience).
- Strong understanding of platform architecture and best practices.
- Experience in Agile or hybrid delivery environments.
- CSA, CAD, or CIS certifications are a plus.
- Ability to mentor junior developers.
- Strong communication skills with technical and business teams.