Staff Technical Support Engineer

Bangalore, Karnataka
Permanent
Full-time

16 days ago

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.Due to continuous growth, CommScope is looking to hire Sr Technical Support Engineer to be based at our site in Bangalore.We are seeking a skilled and proactive professional to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.How You'll Help Us Connect the World:

Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
Handle alerts, incidents, and on-call duties; provide technical support via multiple channels.
Work with cross-functional teams across locations; support internal and external users through Phone, Email, CRM and various other tools.
Create and maintain technical documentation for procedures and findings.
Follow organizational policies; contribute to root cause analysis and process enhancements.
Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics.
Participate in root cause analysis and post-mortem reviews for critical incidents
Document technical findings, standard procedures, and platform behavior for internal knowledge sharing

Required Qualifications for Consideration:

Bachelor’s degree in Computer Science, Electronics, Networking, or related discipline
8+ years of relevant experience in technical or network/system support roles
Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plusSkilled in interpreting technical documents, schematics, and system diagrams
Strong problem-solving, communication, and documentation skills
Proficient in networking concepts like TCP/IP, DNS, DHCP, VLANs, NAT, routing/switching
Experienced with virtualization platforms such as VMware vSphere/ESXi, KVM, and Hyper-V
Knowledgeable in Linux systems including Rocky, RedHat, and Ubuntu; capable of configuring routers and switches
Familiar with DOCSIS, CMTS platforms, RF signals, and broadband infrastructure
Experienced with network monitoring tools like PRTG, Zabbix, SolarWinds, Elastic, Grafana, and Prometheus
Understanding of headend systems used in cable or IPTV environments
Basic working knowledge of Docker and Kubernetes for containerization and orchestration
Scripting skills in Python, Shell, or Bash for automation and data collection tasks

What Happens After You Apply:Learn how to prepare yourself for the next steps in our hiring process by visitingWhy CommScope:CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at

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