Sr. Technical Program Manager, Alexa Built-In Experiences

Bangalore, Karnataka
Permanent
Full-time

3 days ago

DescriptionWant to join a startup team building new Alexa Enterprise business? As a Sr. Technical Program Manager you will be responsible for scoping and delivering large projects across Alexa. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from start to release, and managing the production launch. You will identify and coordinate implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate trade offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. You'll also be responsible for ensuring our team operates efficiently. You'll own and improve the mechanisms we use to track goals, status, and business metrics across teams. You'll coordinate cross-team programs, such as ensuring we're scaled to handle major events. You'll help teams identify key risks, provide guidance on how to communicate them, and ensure leadership has the right visibility. This role will have to work closely with senior leaders across Alexa and lead several strategic initiatives.Key job responsibilities

Leverage deep knowledge of the core system technologies and broad understanding of company systems/technologies to drive design for the programs you own
Show strong bias for action and handle multiple priorities simultaneously
Be the interface between the product teams and the development teams, define requirements, negotiate priorities, and deliver the right solutions and mechanisms
Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications
Make the right feature trade-offs to ship software without compromising customer experience and business relevance
Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices.
Represent, verbally and in writing, complex decisions, complex trade-offs, and potential solutions clearly to leaders up to 3 levels above

A day in the life
As a Senior Technical Program Manager, you will work with customers to assist in define the program vision and business plan for a new, strategic Alexa business. You will get buy-in on your vision from customers, partners, and executives across the company. You will collaborate with design and engineering leaders to assist in define product requirements, delightful user experiences, and a scalable architecture. You will collaborate with marketing, PR, and BDSA leaders to assist in define how to take your products to market and drive broad adoption. You will partner with design, engineering, business development, solutions architecture, and finance leaders to support build roadmap(s) . Partner with customers and OEM partners to provide them with APIs or device specs to build the NorthStar Alexa built-in experiences for Smart TVs, Speakers and more device form factors.About the team
The Alexa Enterprise (AE) mission is to extend Alexa's capabilities and services to partners, accelerating Alexa's vision of creating the smartest, most capable, and trusted GenAI personal assistant. We help our partners create value and deliver a business we love. Alexa Built-In (ABI) is one product portfolio of AE, and it adds Alexa to 3P endpoints such as Smart TVs and Speakers to profitably drive incremental endpoints and new-to-Alexa customer acquisition. We build a portfolio of B2B2C software-as-a-service (SaaS) products that empower developers and enterprise companies to use voice to support their device usage and delight their customers.We serve world-class customers such as Samsung, LG, Philips, Hisense, Sonos, and Bose, powering Alexa experience in millions of devices worldwide. Our team owns the end-to-end Alexa experience on a third-party device. Customers can ask Alexa to search their favorite content, control their smart home, change their device settings, and even switch devices on/off without using physical device buttons.Most of our teams sit across Seattle (USA) and Bangalore (India). Our team values work-life harmony and a diversity of lifestyles and family schedules. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected.Basic Qualifications- 7+ years of working directly with engineering teams experience
- 7+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definitionPreferred Qualifications- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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