SYSTEM ENGINEER L4(CONTRACT)

• Application suite at KLA is IBM Aspera (Shares, Faspex, HSTS, Console).
• Experience with any other corporate integrated file transfer tools is also a plus, especially if functionally is like Aspera.
• Follow up ticket queue in ServiceNow and coordinate a solution
• Application upgrades and configuration changes (DEV/PROD)
• Assist other IT Infra teams based on support documentation (SOP)
• Log and follow up of support tickets with vendor IBM
• Continuously review and update existing server and application documentation
• Build usage reports & conclusions to present to IT Management
• Understanding of security and access controls: coordinate with Security and other Infra teams on

• Single Sign On (SAML)
• PKI & public certificates
• Firewall policies
• VIP/Load Balancing setup for internal and external facing URLs
• Bot protection protocols
• Application improvement projects and initiatives

• Strategic projects on functionality and application changes
• Implementation and coordination with other teams (e.g., automation of provisioning to end users)

• high focus on automated user provisioning (SNOW) and SOP/ documentation
• Interacting with user groups representatives to give feedback on the service and get suggestions for improvements
• 3rd line end user support on the end user application (transfer client), can be both KLA and non-KLA

• client knowledge on Windows transfer agent and local security policies (MacOS and Linux knowledge is a plus)
• document work logs in ServiceNow
• update SOPs for Helpdesk and local IT as required
• keep end user documentation up to date

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Wipro