Summa Linguae Technologies is looking to recruit an Project Coordinator with IT Support experience to work with one of our leading client. Minimum 3 years of experience with Microsoft desktop operating systems, helpdesk support with at least 2-3 language skills like Hindi, English & any of the southern India language(Tamil, Kannada, Telugu). Timings: 9AM-7PM (Monday -Saturday ) would have to support during weekends and after office hours too Roles and Responsibilities: Plan and Implement projects Help define project scope, goals and deliverables Define tasks and required manpower Support and direct team Project management and planning skills in service of the customer support team Directing team members in their day-to-day activities and supporting them in troubleshooting Excellent leadership and management skills People skills necessary to assist/support non-technical profiles whenever necessary Ability to work autonomously as well as to collaborate in team Multilingual language skills (English, Tamil, Kannada, Telugu, Hindi) Provides technical support to Field Engineers Improves client references by writing and maintaining documentation Escalate work orders to second level IT support and third level IT support as required Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems Experience in the field of Service Management Should drive Field Engineers on the Field projects like PAV, PM, OS Installations and upgrades Minimum 3 years of experience with Microsoft desktop operating systems, helpdesk support Proven ability to effectively prioritize and execute tasks in a high-pressure environment Act as the single point of contact to the client for all types of service requests Pre-process service requests as they arrive through email, manual entry, or direct customer input Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT services Handle routine Help Desk calls to ensure timely resolution Strong in Microsoft Office (Excel, Word, Access) Ability to manage multiple tasks and priorities including good time management skills Daily connect with Customer and give updates on the Project progress Train the Engineers on the activity Daily MIS and standup review for 1 hour