PM - Channels Contact Center Automation

Capco

  • India
  • Permanent
  • Full-time
  • 1 month ago
Job Title: PM- Digital TransformationsAbout Us“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.WHY JOIN CAPCO?You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.MAKE AN IMPACTInnovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.#BEYOURSELFATWORKCapco has a tolerant, open culture that values diversity, inclusivity, and creativity.CAREER ADVANCEMENTWith no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.DIVERSITY & INCLUSIONWe believe that diversity of people and perspective gives us a competitive advantage.MAKE AN IMPACTLocations - Pune / Bangalore / HyderabadExperience: 8-15 YearsNotice period -ImmediateL1 Interview -Project/Program Manager skills + Banking Domain + Channels and Contact center automationPlease see JD below:
  • Lead PM with strong experience in Channels and Contact centre automation.
  • Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance
  • Managing large and complex transformation delivery engagements as a Senior Project/Program Manager
  • Good knowledge and handling of project and program management methodology and techniques.
  • Experience in managing multi country/market engagements
  • Should have extensive experience with Agile led delivery
  • Managing risks and issues and taking corrective measurements.
  • Coordinating the projects and their interdependencies.
  • Strong leadership and management skills.

Capco