Sr Process Lead
- Pune, Maharashtra
- Permanent
- Full-time
- Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly;
- Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela
- Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level
- Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards;
- Providing in-depth technical support to customers through monitoring, localization and remote repair;
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;
- Provide process improvement input wherever possible;
- Provide Technical engineering support capability for a number of multinational customers;
- May do proactive jeopardy management;
- Providing higher level support internally and Hypercare as well
- Organizing technical trainings or knowledge sharing;
- Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers
- Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;
- When visible recommend flexible and scalable solutions to support new business objectives;
- Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place;
- Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed;
- Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed;
- Conduct research on network services, protocols, and standards in support of SDWAN.
- Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved;
Experience working over SDWAN Products : Cisco Viptela or Meraki or Velo Cloud or SDWAN Fortinet or Palo Alto Prisma SDWAN
CCNP (or similar level of knowledge in networking)
Knowledge on SDWAN Products;
Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN
Good troubleshooting Skills͏50% Voice
50% Non-Voice 24x7 as per ROTA , Yes there will be weekend working Graduate 24 to 48 months Telecom͏Mandatory Skills: Order Management(Comms) .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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