FLOOR SUPERVISOR automobile sowroom - SILTARA , CHHATTISGARH

VINAYAK OUTSOURCING WORKS PRIVATE LIMITED

Raipur, Chhattisgarh
Permanent
Full-time

17 days ago

A Floor Supervisor oversees daily operations on a specific area (like a retail floor, hotel floor, or call center floor) ensuring smooth workflow, employee performance, and customer satisfaction. They are responsible for leading and motivating a team, maintaining standards, and addressing issues to optimize efficiency and productivity.Here's a more detailed breakdown of the responsibilities:General Responsibilities:Supervising and Leading Teams:Floor Supervisors manage and motivate a team of employees, providing guidance, delegating tasks, and monitoring performance.Ensuring Operational Efficiency:They ensure that daily tasks are completed effectively, maintain a smooth workflow, and address any operational issues that arise.Maintaining Standards:Floor Supervisors uphold company policies, procedures, and standards for customer service, product quality, and safety.Customer Service:They address customer concerns, handle complaints, and ensure a positive customer experience.Inventory Management:In retail settings, they may oversee inventory, ensuring proper stocking and organization.Training and Development:They may be involved in training new employees and providing ongoing coaching to existing staff.Specific Duties:

Assigning tasks and responsibilities: Allocate work based on employee skills and experience.

Monitoring employee performance: Provide feedback, conduct performance reviews, and identify areas for improvement.

Addressing employee concerns: Resolve conflicts, answer questions, and support team members.

Enforcing company policies: Ensure adherence to established rules and regulations.

Managing customer interactions: Handle complaints, resolve issues, and ensure customer satisfaction.

Opening and closing procedures: May be responsible for opening or closing the location and securing the premises.

Maintaining a safe and clean environment: Ensure the work area is safe, organized, and clean.

Reporting and communication: Communicate with management and other departments to address issues and improve operations.

Skills and Qualifications:

Leadership and management skills: Ability to motivate, guide, and supervise a team.

Communication skills: Ability to communicate effectively with employees, customers, and management.

Problem-solving skills: Ability to identify and resolve issues quickly and effectively.

Organizational skills: Ability to prioritize tasks, manage time, and maintain an organized workspace.

Customer service skills: Ability to provide excellent customer service and handle complaints professionally.

Product knowledge: Familiarity with products, services, and procedures relevant to the specific industry.

Technical skills: Depending on the industry, may require basic computer skills or knowledge of specific equipment.

JOB APPLYhttp://jobs.vinayakjob.com/CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com

VINAYAK OUTSOURCING WORKS PRIVATE LIMITED

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