Customer Success Manager

• A minimum of 1 year of experience in a customer-focused role, with a strong understanding of onboarding processes.
• Proficiency in strategic communications, with the ability to effectively convey complex information clearly and concisely.
• Experience in customer feedback analysis to drive product improvements and customer satisfaction.
• Strong analytical skills with expertise in data analytics (Mandatory skill) to analyze customer usage patterns and predict future needs.
• Ability to develop and maintain long-lasting relationships with customers, ensuring their needs are consistently met.
• A proactive problem-solving attitude with great attention to detail, ensuring swift resolution of customer issues.
• Experience in customer support, ensuring high-quality service and satisfaction.
• Excellent organizational skills, capable of managing multiple accounts and prioritizing tasks efficiently.

• Act as the primary point of contact for key accounts, building strong customer relationships and ensuring success with EdisonOS.
• Develop and implement effective onboarding strategies to ensure customers are well-equipped to utilize our products.
• Gather and analyze customer feedback to inform product strategies and enhancements in collaboration with the development team.
• Monitor customer usage and engagement to identify trends and potential growth opportunities.
• Provide timely support and troubleshooting assistance, ensuring rapid resolution of customer issues and elevating customer satisfaction.
• Collaborate with cross-functional teams to advocate for the needs of our customers within the organization.
• Initiate and lead meetings to discuss product updates, success plans, and provide insights that drive product enhancements.
• Maintain detailed and organized records of customer interactions and progress to facilitate ongoing customer relationship management.

Expertia AI Technologies