Product Engineer - Enterprise Software Reliability

New Delhi
Permanent
Full-time

1 month ago

OverviewEsri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At Esri, we believe in helping our customers take on challenging geospatial problems and making a difference in the world. Join our team of talented and passionate engineers and help us build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art geospatial capability to thousands of our customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and the cloud. We make maps, geographic information, and analyses available on any device, anywhere, at any time.Software Reliability Engineers are responsible for ensuring that the ArcGIS Enterprise product is reliable, highly available, and has powerful disaster recovery features. They do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, and presentations.Responsibilities

Esri is strongly user-focused and so gathering software reliability and availability requirements is an extremely important responsibility in this position
Requirements will need to be gathered both directly from users and indirectly from other Esri staff in Support and Professional Services
Reliability features and requirements cut across all functionalities and so leading cross-team efforts is a key responsibility
Reliability engineering is all about quality and so testing the software is a key responsibility, this will include creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
Communicating with our users is extremely important and so written documentation as well as presentations are a significant responsibility of this position

Requirements

2 to 6 years in a position with operational responsibilities, such as monitoring, maintaining, and deploying enterprise software
Experience in software testing
Fundamental understanding of web services, such as REST and others
Demonstrated problem-solving skills in a complex backend-server stack, preferably with ArcGIS Enterprise
Effective communication skills and ability to work with cross-functional teams
Bachelor's degree in engineering, computer science and applications, math, GIS, geography, or related field
Existing work authorization for India

Recommended Qualifications

Master's degree in engineering, computer science and applications, math, GIS, geography, or related field
Experience administering ArcGIS Enterprise is preferred
Experience working on a development team is preferred

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