Manager - Guest Services Role Requirements: Prev Work Exp: Hospitality/ Luxury Brand Experience: 6-8 yrs Location: New Delhi Job Type: On-site Who are we looking for Demonstrated experience in luxury 5-star hotels such as Four Seasons Hotel, Ritz Carlton, Leela Palace, Taj, Oberoi, Shangri-La, JW Marriott, and ITC. Outstanding networking skills, complemented by expertise in team management and sales. Proficient in spoken English and possesses strong communication abilities. Exhibits a client-focused, tenacious leadership style, setting an example for the team. Demonstrates strong problem-solving capabilities and thrives in decision-making under pressure. Proficiency in Excel in plus. Residency in Delhi preferred, but open to relocation. What's the job role Build, lead and inspire a team of guest relations professionals to deliver outstanding service. Conduct regular training sessions to ensure team members are proficient in customer service standards. Proactively engage with guests to understand their purchase needs and preferences. Implement strategies to enhance the overall guest experience and surpass expectations. Address guest inquiries, requests, and concerns promptly and effectively. Coordinate seamlessly with various departments to optimize guest services. Analyze feedback data to identify trends and areas for improvement, taking corrective actions as necessary. Uphold quality assurance standards to ensure a consistently high level of service excellence. About the Company: Crepdog Crew is India's biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or visit our store, CDC Experience in New Delhi & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on it's journey and become part of the Crew today.